Last updated: September 14, 2026
These Terms and Conditions govern your use of TomTours.com and travel services arranged by Tom Tours & Services, Inc. (“Tom Tours,” “we,” “our,” or “us”).
They apply to reservations and services requested through our website, booking platforms, telephone lines, retail offices, email, WhatsApp, or other authorized Tom Tours channels.
By requesting, purchasing, or using our services, you agree to these Terms and Conditions. If you make arrangements for another traveler, you confirm that you are authorized to act for that traveler and that you will provide them with all applicable terms, notices, and travel documents.
1. Our Role as a Travel Agency
Tom Tours is a travel agency and intermediary. We help customers research, plan, reserve, and purchase travel products provided by independent third parties, including:
- Airlines
- Hotels and resorts
- Tour operators
- Cruise lines
- Transportation companies
- Car-rental companies
- Travel-insurance providers
- Activity and excursion providers
- Other travel suppliers
Unless expressly stated otherwise, Tom Tours does not own, operate, manage, or control these travel services.
Your reservation may create a separate contract between you and the applicable travel supplier. Each supplier’s own terms, fare rules, cancellation policies, and conditions also apply.
2. Prices and Availability
Travel prices and availability can change at any time until a reservation is confirmed, payment is accepted, and, when applicable, tickets or vouchers are issued.
A quote does not guarantee a price or reservation. Airfares, hotel rates, taxes, exchange rates, supplier fees, and availability may change without notice.
Prices may include negotiated, consolidator, private, bulk, or promotional rates. The amount printed on an airline ticket or supplier document may differ from the total amount paid because the total may include agency services, supplier charges, taxes, or other travel components.
If an obvious pricing, availability, or system error occurs, Tom Tours may cancel the affected transaction and issue any refund required by law. We will not knowingly honor fraudulent or clearly erroneous prices.
Unless stated otherwise, prices are quoted in U.S. dollars.
3. Traveler Information
You are responsible for providing complete and accurate traveler information, including:
- Full legal name exactly as it appears on the traveler’s identification or passport
- Date of birth
- Gender or other information required by transportation authorities
- Contact information
- Passport information, when required
- Known Traveler Number or redress number, when applicable
Please review all names, dates, destinations, and travel details before authorizing payment or ticket issuance.
Airlines and other suppliers may not permit name changes after a reservation is ticketed. Corrections may require cancellation, rebooking, payment of penalties, or purchase of a new ticket.
Tom Tours is not responsible for losses caused by inaccurate or incomplete information supplied by the customer or another person acting for the traveler.
4. Payment and Authorization
By providing a payment method, you authorize Tom Tours and/or the applicable travel supplier to charge the approved amount.
Charges for one reservation may appear as separate transactions from Tom Tours, an airline, hotel, tour operator, payment processor, or another supplier.
The person authorizing payment represents that they are legally permitted to use the payment method. We may request identification, written authorization, verification, or additional information before completing a transaction.
A reservation is not fully confirmed until required payments have been received and the applicable tickets, confirmation numbers, or vouchers have been issued.
Deposits and partial payments are subject to the cancellation and refund conditions disclosed at the time of purchase. Unless expressly stated otherwise in writing, a deposit does not guarantee that remaining prices, taxes, or supplier charges will not change.
5. Agency and Planning Fees
Tom Tours may charge service, consultation, planning, booking, ticketing, exchange, cancellation, group-management, or other professional fees.
These fees compensate Tom Tours for services performed and are separate from charges imposed by airlines and other suppliers.
Applicable fees will be disclosed before payment whenever required. Unless otherwise stated in writing or required by law, Tom Tours fees are nonrefundable once the corresponding service has been performed.
Changes or cancellations may result in both a supplier penalty and a separate Tom Tours service fee.
6. Airline Tickets
Airline tickets are subject to the airline’s fare rules and conditions of carriage. Depending on the fare purchased, a ticket may be:
- Nonrefundable
- Nonchangeable
- Subject to cancellation or exchange penalties
- Subject to a fare difference
- Limited to specific dates, routes, or passengers
- Invalid if flights are not used in the ticketed sequence
Missing or failing to use one flight segment may cause the airline to cancel the remaining itinerary.
Unless expressly included in the confirmation, baggage, seat assignments, meals, priority services, and other optional services are not guaranteed and may require additional payment.
Seat selections are requests unless confirmed by the airline. Airlines may change assigned seats, aircraft, schedules, routes, or operating carriers.
7. Schedule Changes and Travel Disruptions
Airlines and other travel suppliers control their schedules and operations. They may cancel, delay, reroute, or modify services for reasons outside Tom Tours’ control.
We will provide reasonable assistance when we receive notice of a supplier change. However, the supplier determines the available alternatives, waivers, credits, or refunds, subject to applicable law.
Travelers should reconfirm flight schedules directly with the airline and review their reservation before departure. Travelers are responsible for arriving at the airport or departure point with sufficient time to complete check-in, security, and immigration procedures.
Tom Tours is not responsible for missed departures or connections caused by late arrival, traffic, security lines, immigration procedures, weather, supplier operations, or other circumstances outside our reasonable control.
8. Cancellations, Changes, Credits, and Refunds
Customer-requested cancellations and changes are governed by the rules of the applicable ticket, rate, package, or supplier.
Some purchases are completely nonrefundable. Others may qualify for a partial refund or future travel credit after supplier penalties and applicable Tom Tours fees are deducted.
Travel credits may have expiration dates, passenger restrictions, route limitations, fare differences, or other conditions established by the supplier. Tom Tours does not control those conditions.
When a refund is legally required for air transportation purchased through Tom Tours, it will be handled in accordance with applicable law and the payment arrangements for the reservation.
Under current U.S. Department of Transportation rules, qualifying airline refunds are generally required when an airline cancels or significantly changes a flight and the passenger does not accept the alternative transportation or travel credit offered.
Refund timing may depend on whether Tom Tours or the supplier was the merchant of record and whether funds must first be returned by the supplier. Nothing in these Terms limits refund rights that cannot legally be waived.
Voluntarily accepting and using a replacement flight, voucher, or travel credit may affect the traveler’s eligibility for a cash refund.
9. Vacation Packages, Tours, Hotels, and Activities
Vacation packages, tours, hotels, transfers, excursions, and activities are subject to the terms of their respective suppliers.
Unless expressly included in writing, prices do not include incidental charges, resort fees, local taxes collected at the destination, security deposits, meals, gratuities, optional excursions, or personal expenses.
Hotel photographs, ratings, descriptions, amenities, and renovation information are supplied by third parties and may change. Room preferences, bedding, views, connecting rooms, and special requests are not guaranteed unless specifically confirmed by the supplier.
Custom itineraries and travel-planning services may require a separate planning agreement, deposit, or fee.
10. Travel Documents and Entry Requirements
Each traveler is responsible for obtaining and carrying all documents required for the trip, including:
- Valid passports
- Visas
- Residency documents
- Transit authorizations
- Parental consent documents
- Health or vaccination documentation
- Documents required for reentry into the traveler’s country of residence
Passport-validity and entry requirements vary by destination, nationality, residency, transit point, and personal circumstances. These requirements may change without notice.
Information provided by Tom Tours is general assistance and is not legal or immigration advice. Travelers should confirm current requirements with the appropriate embassy, consulate, government authority, and travel supplier before departure.
Tom Tours is not responsible if a traveler is denied boarding, entry, transit, or reentry because of missing, expired, inaccurate, or insufficient documentation.
11. Travel Insurance
Travel insurance is strongly recommended.
If insurance is offered or purchased, the policy is issued and administered by an independent insurance provider. Coverage, exclusions, claim requirements, and benefit decisions are determined solely by that provider under the policy documents.
Tom Tours does not guarantee that a claim will be approved and is not the insurer. Customers should review the complete policy before purchase and contact the insurance provider with coverage questions.
Declining travel insurance may leave the traveler responsible for losses arising from cancellation, interruption, illness, emergencies, delays, baggage problems, or supplier default.
12. Accessibility and Special Requests
Travelers should notify Tom Tours before booking of any accessibility needs, medical requirements, mobility equipment, dietary restrictions, or other special requests.
Tom Tours will communicate those requests to the applicable suppliers but cannot guarantee that a supplier will fulfill them unless the supplier provides confirmation.
Travelers should also contact the airline, hotel, cruise line, or tour operator directly when advance arrangements are required.
13. Customer Communications
You consent to receive communications relating to your inquiry or reservation through the contact information you provide, including telephone, email, SMS, and WhatsApp.
Operational messages may include payment requests, confirmations, schedule changes, document reminders, service updates, and post-sale assistance.
Marketing communications are subject to applicable consent requirements. You may opt out of promotional messages using the method provided in the message. Opting out of marketing does not prevent us from sending necessary transaction or service communications.
Tom Tours will never ask customers to send complete payment-card information through an unsecured message. Customers should communicate only through contact information published on TomTours.com or verified Tom Tours channels.
14. Fraudulent and Prohibited Transactions
You may not use our website or services to make false, speculative, unauthorized, or fraudulent reservations.
Tom Tours may decline, suspend, or cancel a transaction when we reasonably suspect fraud, unauthorized payment, inaccurate information, abusive behavior, unlawful activity, or violation of supplier rules.
Customers are responsible for reviewing charges before initiating a payment dispute. If you do not recognize a charge or have a concern about a transaction, please contact Tom Tours promptly so we can review the reservation.
Nothing in this section limits a customer’s lawful right to dispute an unauthorized or incorrect charge.
15. Limitation of Responsibility
Tom Tours is responsible for performing its own travel-agency and planning services with reasonable care.
To the fullest extent permitted by law, Tom Tours is not responsible for the independent acts, omissions, representations, or failures of travel suppliers or other third parties.
This includes supplier cancellations, delays, overbooking, schedule changes, labor disputes, weather events, natural disasters, government actions, public-health events, civil disturbances, lost or delayed baggage, accidents, service quality, or a supplier’s financial default.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by law, including liability arising from Tom Tours’ own fraud, gross negligence, willful misconduct, or violation of non-waivable consumer rights.
16. Website Use
Website content is provided for general information and may be changed without notice.
You may not:
- Use the website for unlawful or fraudulent purposes
- Attempt to interfere with its security or operation
- Introduce malicious software
- Copy or commercially exploit website content without authorization
- Use automated systems to extract content in a manner that violates applicable law or disrupts the website
- Impersonate Tom Tours or misrepresent an affiliation with our company
Logos, photographs, written content, designs, and other website materials may be protected by intellectual-property laws.
Links to third-party websites are provided for convenience. Tom Tours does not control and is not responsible for the content, security, or privacy practices of those websites.
17. Privacy
Personal information is handled in accordance with the Tom Tours Privacy Policy and applicable law.
To arrange travel, we may need to share traveler information with airlines, hotels, tour operators, insurance providers, reservation systems, payment processors, government authorities, and other parties involved in providing the requested services.
Travel services may require information to be transferred to or processed in countries outside the traveler’s place of residence.
Our Privacy Policy explains our data collection, use, retention, security, customer choices, cookies, and marketing practices in greater detail.
18. Complaints and Dispute Resolution
Please contact Tom Tours promptly if you experience a problem before or during travel. Contacting us while the service is still in progress may give us or the supplier an opportunity to assist.
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles, except where another jurisdiction’s mandatory consumer protections apply.
Any legal action relating to Tom Tours’ services shall be brought in a court with lawful jurisdiction, subject to any rights that cannot be waived under applicable law.
19. Changes to These Terms
We may update these Terms periodically.
The version posted when a customer completes a transaction will generally govern that transaction, except where a later change is required by law or expressly accepted by the customer.
The “Last updated” date identifies the most recent revision.
20. Contact Tom Tours
Tom Tours & Services, Inc.
Website: TomTours.com
Telephone: +1 (212) 947-3131
Customers should use only the office telephone numbers, payment links, email addresses, and messaging accounts published on our official website.