Privacy Policy

Last updated: September 14, 2026

This Privacy Policy explains how Tom Tours & Services, Inc. (“Tom Tours,” “we,” “our,” or “us”) collects, uses, shares, and protects personal information belonging to our customers, travelers, and website users.

This policy applies to information collected through TomTours.com, our booking platforms, forms, offices, telephone lines, email, WhatsApp, text messages, social media, and other authorized Tom Tours channels.

By using our services or providing personal information, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on the services requested and how you communicate with us.

Contact Information

We may collect:

• First and last name
• Mailing address
• Email address
• Telephone number
• Communication preferences

Traveler Information

To research, book, and manage travel services, we may collect:

• Full legal name
• Date of birth
• Gender or other information required by government authorities
• Nationality and country of residence
• Passport and other travel-document information
• Known Traveler Number or redress number
• Seat, meal, and special-service preferences
• Accessibility or assistance requirements
• Information about companions and other travelers included in a reservation
• Itineraries, destinations, and reservations made through us

Payment and Billing Information

We may collect information necessary to process payments, verify transactions, and prevent fraud, including:

• Cardholder or account-holder name
• Billing address
• Transaction amount and details
• Type of payment method
• Transaction confirmation, reference, or identifier
• The final digits of a payment card when provided by the payment processor

Payments may be processed directly by Tom Tours, a travel supplier, or an independent payment processor such as Stripe. Tom Tours does not necessarily receive or retain the complete payment-card number used in a transaction.

Inquiries and Communications

We may retain communications made through:

• Quote-request forms
• Email
• WhatsApp
• SMS or text messages
• Telephone calls
• Website chat
• Social media
• Comments, requests, and complaints

Calls may be monitored or recorded when permitted by law and when the required notice is provided.

Information Collected Automatically

When you visit our website, we and our technology providers may automatically collect certain information, including:

• IP address
• Browser and device type
• Operating system
• Pages visited
• Date, time, and duration of the visit
• The website or advertisement that referred you to us
• Interactions with forms, links, and content
• Identifiers associated with cookies and similar technologies

2. How We Use Information

We may use personal information to:

• Prepare travel quotes and recommendations
• Book and issue airline tickets
• Arrange hotels, packages, tours, transfers, insurance, and other services
• Process payments and verify transactions
• Send confirmations, itineraries, receipts, and travel documents
• Provide schedule-change, cancellation, and operational updates
• Provide customer support and post-sale assistance
• Manage changes, credits, cancellations, and refunds
• Manage customer relationships through our CRM systems
• Respond to inquiries, complaints, and requests
• Detect and prevent fraud, impersonation, and unauthorized transactions
• Protect the security of our customers, employees, and systems
• Improve our website, services, advertising, and customer experience
• Measure the performance of campaigns and communications
• Send offers and promotional communications when we have the appropriate consent
• Comply with legal, regulatory, accounting, and tax obligations
• Establish, exercise, or defend legal claims

3. How We Share Information

We may share personal information when necessary to provide the requested services or operate our business.

Travel Suppliers

We may share information with:

• Airlines
• Hotels and resorts
• Tour operators
• Cruise lines
• Transportation and car-rental companies
• Activity and excursion providers
• Travel-insurance and traveler-assistance providers
• Distribution systems and booking platforms

These suppliers may use the information in accordance with their own privacy policies and applicable laws.

Technology and Professional Service Providers

We may use service providers that assist us with:

• Payment processing
• Customer and reservation management
• CRM services, including Kommo
• WhatsApp communications
• SMS distribution
• Email and newsletters
• Website hosting and maintenance
• Analytics, advertising, and campaign measurement
• Fraud prevention and security
• Accounting, legal, technical, and administrative services

These providers receive only the information reasonably necessary to perform their services and are subject to their own legal and contractual obligations.

Authorities and Legal Obligations

We may disclose information when we believe in good faith that doing so is necessary to:

• Comply with a law, court order, or valid government request
• Respond to immigration, customs, security, or transportation authorities
• Investigate fraud, threats, crimes, or unlawful activities
• Protect the rights, safety, or property of Tom Tours and others
• Establish, exercise, or defend legal rights

Business Transactions

If Tom Tours participates in a merger, acquisition, reorganization, financing, asset sale, or business transfer, information may be shared with advisers and potential participants, subject to confidentiality safeguards and applicable law.

4. Sale and Advertising Use of Information

Tom Tours does not sell personal information in exchange for money.

However, certain advertising and analytics technologies may share device identifiers, cookies, or information about Internet activity with platforms such as Google or Meta. Depending on the applicable jurisdiction, certain activities may be considered “sharing” personal information for targeted advertising, even when they do not involve a sale for money.

When required, users may manage these technologies through our cookie notice or preference center, their browser settings, or by submitting a request directly to Tom Tours.

5. Cookies and Similar Technologies

TomTours.com may use cookies, pixels, tags, and similar technologies to:

• Operate the website
• Remember preferences
• Protect forms and transactions
• Understand how visitors use the website
• Measure advertising campaigns
• Personalize content and advertisements

We may use services such as Google Analytics, Google Ads, and Meta tools for these purposes.

Some cookies are necessary for the website to function. When required by law, we will request consent before activating optional analytics or advertising cookies.

You may block or delete cookies through your browser settings. Some website features may not work correctly if certain cookies are disabled.

6. WhatsApp, SMS, and Email

We may use WhatsApp, text messages, email, and telephone calls to communicate about requests, quotes, reservations, payments, documents, and travel changes.

Communications necessary to provide a service are considered operational or transactional and are separate from promotional communications.

When you enroll in our alert system or agree to receive promotions, we may send offers for flights, packages, tours, and other travel services. Message frequency may vary, and message and data rates may apply.

You may stop receiving promotional SMS messages by replying STOP. For assistance, reply HELP or contact Tom Tours directly.

You may unsubscribe from promotional emails using the unsubscribe link included in the message.

You may request to stop receiving WhatsApp promotions by responding to the message or contacting us.

Opting out of promotional communications does not prevent us from sending necessary communications concerning a reservation or requested service.

When required by law, consent to receive promotional communications is not a condition of purchasing travel services.

7. Information About Other People

If you provide information about family members, companions, or other travelers, you confirm that you are authorized to provide that information and will inform them about this Privacy Policy.

You should not provide another person’s information if you do not have their permission.

8. Sensitive Information

Some services require sensitive information, including passport information, date of birth, nationality, or medical and accessibility requirements.

We use this information only when reasonably necessary to arrange travel, fulfill a request, comply with legal requirements, or protect the traveler.

We do not use sensitive information to create advertising profiles without the consent or legal authorization required.

9. Information Retention

We retain personal information for as long as reasonably necessary to:

• Manage reservations and provide services
• Maintain transaction records
• Comply with legal, accounting, and tax obligations
• Resolve complaints and disputes
• Prevent fraud and protect our systems
• Maintain relationships with customers who have authorized communications

The retention period may vary depending on the type of information, services requested, supplier requirements, and applicable legal obligations.

When information is no longer reasonably necessary, we may delete it, anonymize it, or retain it in a form that no longer directly identifies the individual.

10. Information Security

We use reasonable administrative, technical, and organizational safeguards to protect information against loss, unauthorized access, misuse, alteration, or disclosure.

These measures may include access controls, identity verification, account protection, specialized payment providers, employee training, and internal procedures.

No information-storage or transmission system can guarantee absolute security. We therefore cannot promise that information will never be affected by a system failure, attack, or unauthorized access.

If you believe that a communication, account, or transaction involving Tom Tours is not secure, contact us immediately using the information published on our official website.

11. International Transfers

Planning and booking international travel may require information to be transmitted, stored, or processed outside the United States or the traveler’s country of residence.

The privacy laws of those countries may differ from the laws where the traveler resides. Tom Tours shares the information necessary to provide the requested services and uses reasonable safeguards when appropriate.

12. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect information directly from children without the participation of a parent or legal guardian.

Information about minors included in a reservation must be provided by an authorized adult and will be used to arrange the requested travel services.

If you believe that a child provided information directly to us without authorization, please contact us so we can review it.

13. Privacy Rights and Choices

Depending on where you live and the applicable law, you may have the right to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Obtain a copy of certain information
• Withdraw consent previously provided
• Stop receiving promotional communications
• Object to certain uses or disclosures
• Opt out of targeted advertising when applicable
• Appeal a decision when permitted by applicable law

These rights may be subject to exceptions. For example, we may need to retain certain information to complete a reservation, comply with legal obligations, maintain financial records, prevent fraud, or resolve a dispute.

Before responding to a request, we may verify your identity and authority. If another person submits a request on your behalf, we may request documentation showing that the person is authorized to act for you.

Tom Tours will not discriminate against an individual for exercising a privacy right recognized by applicable law.

14. Third-Party Links and Services

Our website may contain links to airlines, hotels, tour operators, insurers, payment platforms, social networks, and other third parties.

Tom Tours does not control the privacy or security practices of those websites and services. We recommend reviewing their policies before providing information.

15. Booking Websites and Platforms

Some offers or reservations may be completed through a website, booking engine, or platform operated by a technology or travel provider.

Information provided through those platforms may be collected by both Tom Tours and the provider operating the system, in accordance with the policies presented during the booking process.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, systems, providers, or legal requirements.

The updated version will be published on this page with a revised “Last updated” date. When required, we will provide additional notice or obtain renewed consent.

17. Contact Us

To submit a privacy-related question or request, contact:

Tom Tours & Services, Inc.
Website: TomTours.com
Email: info@tomtours.com
Telephone: +1 (212) 947-3131

To protect your information, use only the contact information and communication channels published on our official website.